Business Etiquette
Date: 11th – 13th February, 6th – 8th May, 5th – 7th August.
Location: Lagos, Abuja.
Fee: N150, 000
Duration: 3days
Business etiquette has never been more important. Traditional structures and communication is changing, however etiquette and professionalism are still important within the business and with external clients.
Business Etiquette training course will improve your staff’s understanding of professionalism with the desired expectations of your organisation. As participants, your staff will conduct themselves more professionally, communicate more effectively and acquire the tools to create that all important first impression.
Learning Outcomes
In this course participants will:
- Understand what etiquette is and why it’s important
- Learn how to introduce yourself professionally
- Understand the “3 C’s” and how to use them to create a good first impression
- Learn tools to assist and minimise nervousness
- Use techniques to master name memorisation
- Know the “4 levels of conversation”
- Learn to conduct yourself professionally
- Understand appropriate etiquette for open plan and cubicle environments
- Know what not to do in a meeting
- Acquire the fundamentals of email etiquette
Course Outline
Business Etiquette Training Course – Lesson 1 Networking for Success
- Creating an Effective Introduction
- Making a Great First Impression
- Minimising Nervousness
- Using Business Cards Effectively
- Remembering Names
Business Etiquette Training Course – Lesson 2 Professional Introductions
- The three-step process
- The four levels of conversation
- The Handshake
Business Etiquette Training Course – Lesson 3 Professional Office Conduct
- Open Plan and Cubicle environments
- Working out of the office
- Eating at Work
- Meeting Do’s and Don’ts
Business Etiquette Training Course – Lesson 4 Business Email Etiquette
- Professionalism & emails
- Proper and improper use for forwarding and CC
- Grammar, flaming and netiquette
- Top 5 technology tips
Business Etiquette Training Course – Lesson 5 Business E-Mail Etiquette
- Addressing your Message
- Grammar and Acronyms
- Top Five Technology Tips
Business Etiquette Training Course – Lesson 6 Eating Out
- Ordering in a Restaurant
- About Alcoholic Beverages
- Paying the Bill
- Tipping
Business Etiquette Training Course – Lesson 7 Telephone Etiquette
- Developing an Appropriate Greeting
- Dealing with Voice Mail
- Mobile Phone Do’s and Dont’s
Business Etiquette Training Course – Lesson 8 The Written Letter
- Thank You Notes
- Formal Letters
- Informal Letters
Business Etiquette Training Course – Lesson 9 Dressing for Success
- The Meaning of Colours
- Interpreting Common Dress Codes
Business Etiquette Training Course – Lesson 10 International Etiquette
- General Rules
- Important Points
- Deciding what to Wear
- Preparation Tips
