Advanced Management Skills for Personal, Executive Assistants and Secretaries

Date: 18th – 19th February, 6th – 7th May, 5th – 6th August.

Location: Lagos, Port Harcourt

Fee: N250, 000

Duration: 2days

Target Participants:

• Administrative staff and assistants
• Recording Secretary
• Administrative Assistant

Together, a ‘big picture boss’ and an effective assistant can set the tone, culture and tempo for the entire organisation.

Our Advanced Management Skills for Personal, Executive Assistants and Secretaries course provides clear understanding of the range of important functions they fill and provides tools and techniques to be more effective in the workplace.

This comprehensive course involves the development of skills and knowledge that the job of a personal assistant demands. These include developing social intelligence, flexibility, management skills, people management skills, business writing skills, and prioritising tasks.

In this course, you will learn a range of practical skills and techniques that will empower you to portray professionalism across each aspect and a range of techniques that will help your role – from arranging and controlling meetings, to managing upwards and handling commercially sensitive information.

Learning Outcomes

After completing this course, participants will have learnt to:

• Adapt to the manager’s needs and style of working
• Take initiative when needed
• Develop social intelligence
• Develop basic business acumen
• Understand the importance of office management
• Listen actively
• Prepare for changes and surprises
• Manage others and keep them on track
• Keep minutes
• Manage meetings expertly
• Understand and use email protocol
• Develop computer and communication skills
• Develop phone and voicemail etiquette
• Develop confidentiality
• Understand and use social media management
• Handle difficult people and situations

Course Outline

Foreword:

Advanced Skills for Personal Assistants and Secretaries Training Course – Lesson 1: Getting Started

• Workshop Objectives
• Pre-Assignment

Advanced Skills for Personal Assistants and Secretaries Training Course – Lesson 2: Working with Your Manager

• Adapting to Their Style
• Anticipate Their Needs
• Getting Your Responsibilities Defined
• When to Take the Initiative
• Case Study
• Lesson Two: Review Questions

Advanced Skills for Personal Assistants and Secretaries Training Course – Lesson 3: Administrative Soft Skills

• Social Intelligence
• Basic Business Acumen
• Office Management
• Active Listening
• Case Study
• Lesson Three: Review Questions

Advanced Skills for Personal Assistants and Secretaries Training Course – Lesson 4: Effective Time Management

• Calendar Management
• Prepare for Changes and Surprises
• Keeping Others on Track
• Urgent / Important Matrix
• Case Study
• Lesson Four: Review Questions

Advanced Skills for Personal Assistants and Secretaries Training Course – Lesson 5: Meeting Management

• Creating an Agenda
• Keeping Minutes
• Keeping the Meeting on Time
• Variations for Large and Small Meetings
• Case Study
• Lesson Five: Review Questions

Advanced Skills for Personal Assistants and Secretaries Training Course – Lesson 6: Tools of the Trade (I)

• Email Protocol
• Office Machinery
• Computer and Software Skills
• Communication Skills